FAQs
1. What currency does your website use?
All orders submitted through xormaki.com are processed in Euros (EUR). Prices for hats, scarves, shipping charges, applicable taxes, refunds, and other checkout amounts are calculated and processed in EUR.
If your payment account uses a different currency, your bank or payment provider may convert the amount using its own exchange rate and may charge conversion or foreign-transaction fees. These charges are controlled by the payment provider rather than XORMAKI, LLC. For additional details, please see our Payment Policy.
2. What payment methods do you accept?
We accept the payment methods displayed during checkout, which may include Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, and Google Pay. Individual methods may not be available in every location, on every device, or for every account.
Payments are securely processed by third-party payment providers, including Stripe and PayPal.
3. Do you store my card or payment information?
No. XORMAKI, LLC does not store complete card numbers, CVV/CVC security codes, bank login credentials, PayPal passwords, digital-wallet credentials, or other sensitive payment authentication information.
Sensitive payment details are transmitted directly to the relevant payment provider. Payment security may include SSL/TLS encryption, tokenization, PCI DSS-compliant payment infrastructure, fraud screening, and supported 3D Secure authentication. Please review our Payment Policy for more information.
4. Why was my payment declined or unsuccessful?
Payments may be declined or delayed because of insufficient funds, incorrect billing information, card restrictions, additional verification requirements, suspected fraud, technical problems, or a decision made by your bank or payment provider.
If payment is unsuccessful, check the details entered during checkout or contact your bank, card issuer, PayPal, or other payment provider before trying again. XORMAKI, LLC does not control authorization decisions made by third-party financial institutions.
5. Do you ship internationally?
Yes. XORMAKI, LLC provides worldwide shipping for eligible hats, scarves, and other products ordered through xormaki.com. Shipping availability depends on carrier coverage, local conditions, destination restrictions, and available logistics services.
If a destination cannot currently be served, a corresponding shipping method may not appear during checkout. Please review our Shipping Policy for complete information.
6. How long does order processing take?
Orders are normally processed within 1–4 business days after payment has been successfully confirmed. Processing may include order verification, product preparation, packing, and transfer to the shipping carrier.
Business days generally exclude weekends and public holidays. Processing time is separate from transportation time.
7. How long does shipping usually take?
Estimated transportation times begin after processing has been completed and the parcel has been handed to the carrier. Our general delivery estimates are:
- United States: approximately 5–10 business days
- Europe: approximately 7–15 business days
- Other international destinations: approximately 10–20 business days
These are estimates rather than guaranteed delivery dates. Customs procedures, carrier operations, severe weather, public holidays, and other circumstances outside our reasonable control may affect transportation time.
8. How much does shipping cost, and do you offer free shipping?
Shipping charges depend on the delivery destination and are displayed during checkout before payment is completed.
- United States: €5.99, with free shipping from €110.00
- Europe: €8.99, with free shipping from €149.00
- Other international destinations: €17.99
Please see our Shipping Policy for complete shipping terms.
9. Which shipping carriers do you use?
Depending on the destination, parcel, and available logistics route, an order may be shipped through providers such as USPS, UPS, DHL, DPD, EMS, or another suitable local or international delivery carrier.
International parcels may also be transferred to another logistics provider where a local carrier completes final-mile delivery.
10. When will my tracking information update?
After an order is dispatched and a tracking number is generated, please allow approximately 48–72 hours for updated information to begin appearing in the carrier's system.
Tracking update frequency differs between carriers, so a parcel may show no new scan for a short period while moving between logistics facilities. The carrier's tracking information should be used as the primary reference for shipment progress.
11. What should I do if my package arrives damaged?
If your parcel, hat, scarf, or another product arrives with visible transportation damage, please contact us at team@xormaki.com within 48 hours of delivery where reasonably possible.
Please provide your order number, an explanation of the issue, and photographs of the parcel, shipping label, packaging, and affected product where available. This information helps us assess the matter and communicate with the carrier where necessary.
Depending on the circumstances, a suitable resolution may include a replacement, refund, return arrangement, or another appropriate remedy.
12. Will I have to pay customs duties or import taxes?
For orders delivered within the United States, customers are not required to pay additional import customs duties upon delivery. Applicable import-duty costs for U.S. shipments are covered through our shipping arrangement.
For destinations outside the United States, customs duties, import taxes, VAT, brokerage fees, or similar charges may be imposed by local authorities or delivery providers. Unless otherwise stated during checkout, these amounts are the customer's responsibility.
13. How long do I have to return an order?
Eligible return requests may be submitted within 30 days of delivery. The period begins on the date the shipping carrier records the order as delivered.
Please contact team@xormaki.com before returning an item so that we can review the request and provide the appropriate instructions. Complete return requirements are available in our Refund and Returns Policy.
14. What condition must a returned product be in?
You may reasonably inspect and briefly try on eligible hats and scarves after delivery to evaluate their appearance, fit, size, material, shape, and general condition.
For a standard return, the product should remain reasonably suitable for resale and should not show signs of extended wear, washing, alteration, staining, makeup transfer, strong odors, contamination, deliberate damage, or other changes that materially affect its condition.
Where reasonably possible, original labels, decorative accessories, included components, and packaging should also accompany the returned item.
15. Who pays for return shipping?
For a standard return caused by a change of mind, unsuitable fit or style, or another reason unrelated to a product or fulfillment problem, the customer is generally responsible for return shipping costs.
If an item was delivered damaged, defective, materially incorrect, or the return is required because of an error attributable to XORMAKI, LLC, we will review the circumstances and may arrange or reimburse reasonable return shipping costs where appropriate.
More information is available in our Refund and Returns Policy.
16. How and when will I receive my refund?
Once an eligible return has been received, inspected, and approved, the refund will be returned to the original payment method used for the purchase.
XORMAKI, LLC normally issues approved refunds within 7 business days. After the refund is submitted, your bank, card issuer, Stripe, PayPal, or another payment provider may require additional processing time before the funds become visible in your account.
Refunds are not normally redirected to an unrelated payment method, bank account, card, or digital wallet.
17. How do you protect my personal information?
xormaki.com is a self-hosted online store built on WordPress and powered by WooCommerce. We use reasonable technical and organizational safeguards designed to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include HTTPS and SSL/TLS encryption, controlled administrative access, role-based permissions, secure authentication practices, server-level protections, firewall controls, software maintenance, activity monitoring, secure backups, malware monitoring, and restricted access to customer records.
Customers in applicable European jurisdictions may also have rights under the GDPR. Complete information concerning personal data, cookies, security, retention, Stripe and PayPal processing, and privacy rights is available in our Privacy Policy.
18. What should I do if I have a question or dispute about an order?
If you have a concern regarding an order, payment, shipment, return, refund, or privacy matter, please contact us first at team@xormaki.com. We will review relevant order, payment, shipping, communication, return, and refund information and work to provide an appropriate response.
If a dispute cannot be resolved through direct communication or another mutually accepted process, it may ultimately be determined by a court of competent jurisdiction in accordance with applicable law and our Terms of Service.
You can contact us using the following information:
XORMAKI, LLC
24 Drayton St, Ste 702, Savannah, GA 31401, US
+1 (912) 790-8450
team@xormaki.com