Terms of Service
1. Introduction and Acceptance of Terms
These Terms of Service govern access to and use of xormaki.com, including browsing our headwear and scarf collections, creating an account, submitting forms, placing orders, completing payment, communicating with customer service, and using other services available through the website. xormaki.com is operated by XORMAKI, LLC.
By accessing the website, placing an order, or otherwise using our services, you confirm that you have read and agreed to these Terms of Service together with the policies referenced below. Those policies form part of the terms that apply to purchases made through our website.
If you do not agree with these Terms of Service, you should stop using the website and should not submit an order through xormaki.com. Continued use after an updated version is published constitutes acceptance of the version then in effect, subject to applicable law.
2. About Our Website and Services
xormaki.com is an online retail website operated by XORMAKI, LLC offering headwear, scarves, and related products. Customers can browse available styles, view product information, add products to a cart, complete checkout, make payments, use available account features, track orders, and contact customer service.
We may update, improve, replace, suspend, or discontinue certain website features where reasonably necessary for technical maintenance, security, legal compliance, service improvements, or normal business operations.
We make reasonable efforts to maintain website availability and functionality, but uninterrupted access or complete freedom from technical errors cannot be guaranteed.
3. Eligibility and Proper Use of the Website
By using xormaki.com or submitting an order, you confirm that you are legally capable of entering into the relevant transaction under laws applicable to you. Where local law requires parental, guardian, or other legally responsible consent, that consent must be obtained before using our purchasing services.
The website must be used only for lawful purposes. You must not use it to conduct fraudulent transactions, impersonate another person, misuse payment details, interfere with website security, attempt unauthorized access, or engage in conduct that may harm XORMAKI, LLC, other customers, or the website.
We may restrict or suspend access to relevant features where we reasonably believe an account or transaction involves fraud, abuse, unauthorized activity, security risks, or a material breach of these Terms of Service.
4. Product Information and Presentation
We aim to provide useful and reasonably accurate information about our hats, scarves, and other products, including descriptions, available dimensions, materials, photographs, colors, styling details, and other relevant information.
Actual product appearance may vary slightly from images displayed online because of photography, lighting, browser settings, screen calibration, mobile-device displays, material texture, or reasonable variations between individual items. Minor variations that do not materially affect the nature or intended use of a product are not necessarily defects.
Customers should review the available product information before purchasing. If an item received is damaged, defective, materially incorrect, or materially different from the order, please contact us in accordance with our Refund and Returns Policy.
5. Product Availability
Products shown on xormaki.com are offered subject to availability. Adding a hat, scarf, or other product to the shopping cart does not reserve inventory or guarantee availability until checkout has been completed and the order is accepted for fulfillment.
Occasionally an item may become unavailable after an order is submitted because of inventory synchronization, technical issues, damaged inventory, or another operational circumstance. If this occurs, we may contact the customer and provide an appropriate resolution.
Where an unavailable item cannot reasonably be supplied, the affected item or order may be cancelled and amounts already successfully collected for it will be returned through the applicable original payment method.
6. Prices, Currency, and Displayed Charges
Transactions made through xormaki.com are processed in Euros (EUR). Product prices, shipping charges, applicable taxes, refunds, and other transaction amounts shown during checkout are calculated and processed in EUR unless expressly stated otherwise.
If a customer's card, bank account, PayPal account, digital wallet, or other payment account uses another currency, the relevant payment provider may perform currency conversion using its own exchange rate and may impose currency conversion or foreign transaction charges.
These third-party exchange rates and fees are not determined or controlled by XORMAKI, LLC. Additional information about transaction currency, accepted payment methods, payment processing, and refunds appears in our Payment Policy.
7. Orders and Order Submission
When an order is submitted through xormaki.com, the customer requests to purchase the selected products using the billing, shipping, and payment information provided during checkout.
Customers are responsible for reviewing product selections, quantities, contact details, shipping information, and payment details before checkout is completed. An automated order confirmation means that the order has been received but does not necessarily indicate that payment verification, inventory checks, or fulfillment have been completed.
Orders may be reviewed before dispatch for payment confirmation, inventory availability, delivery-address verification, fraud prevention, security screening, or compliance with applicable law.
8. Order Acceptance, Refusal, and Cancellation
We may decline or cancel an order where reasonably necessary, including where payment cannot be authorized, required information is incomplete, an address cannot reasonably be served, a product becomes unavailable, a technical or pricing error occurs, or the transaction appears fraudulent or unauthorized.
Where an order is cancelled after payment has already been successfully collected, amounts due to the customer will be returned using the original payment method in accordance with the applicable refund procedures.
Customers wishing to request a cancellation or change should contact team@xormaki.com as soon as possible. Once an order has entered fulfillment or has been transferred to a shipping carrier, modification or cancellation may no longer be possible.
9. Payment Terms
Customers must use a valid and authorized payment method when ordering. Payment options available during checkout may include card payments, digital wallets, PayPal, or other methods supported by our payment service providers.
Payments are processed by independent service providers, including Stripe and PayPal. XORMAKI, LLC does not store complete card numbers, CVV/CVC security codes, bank login credentials, PayPal passwords, or other sensitive payment authentication information.
Payment authorization may require fraud screening, security verification, 3D Secure authentication, or other procedures imposed by banks, card issuers, Stripe, PayPal, or another payment provider.
Complete information regarding payment methods, security, failed payments, processing, disputes, and refunds appears in our Payment Policy.
10. Shipping and Order Processing
Orders placed through xormaki.com are handled according to our shipping procedures, including preparation, carrier handover, tracking, delivery, and applicable customs requirements. Worldwide shipping is available to eligible destinations where suitable logistics services are offered.
Orders are normally prepared within the processing period described in our Shipping Policy. Estimated transportation periods begin after processing is completed and the parcel is transferred to the applicable logistics provider.
Shipping charges, free-shipping thresholds, delivery estimates, carriers, tracking procedures, international shipping, customs requirements, and other delivery information are explained in our Shipping Policy.
11. Shipping Address and Customer Information
Customers must provide complete and accurate delivery information when ordering, including the recipient's full name, street address, apartment or suite number where applicable, city, state or region, postal code, country, telephone number, and any other information reasonably necessary for delivery.
Incorrect or incomplete information may result in delays, failed deliveries, returned parcels, or additional carrier procedures. If you discover an address error after submitting an order, contact team@xormaki.com as soon as possible.
We will make reasonable efforts to assist while an order remains in processing. Once a parcel has been transferred to the shipping carrier, XORMAKI, LLC cannot guarantee that the address can be changed, redirected, or intercepted.
12. Tracking, Delivery, and Receipt of Orders
Where shipment tracking is available, tracking information is normally provided after dispatch. A carrier's tracking system may require approximately 48–72 hours after creation of a tracking number before complete shipment updates begin appearing.
Delivery status may be assessed using carrier information including tracking scans, delivery timestamps, signatures, photographic delivery confirmation, or other carrier records where available.
Customers should monitor available tracking information and make reasonable arrangements to receive their parcels where necessary. Further details about delayed shipments, unsuccessful delivery, lost parcels, and carrier procedures can be found in our Shipping Policy.
13. Damaged, Defective, or Incorrect Orders
If an order arrives visibly damaged, includes a damaged or defective hat or scarf, or contains a materially incorrect product, customers should contact us promptly so that the matter can be reviewed.
For apparent transportation damage, customers are requested to contact us within 48 hours of delivery where reasonably possible. We may request reasonable supporting information such as the order number and photographs of the item, packaging, shipping label, or affected area.
Depending on the circumstances, an available resolution may include return, replacement, refund, or another suitable remedy consistent with applicable law and our policies.
Further information is available in our Shipping Policy and Refund and Returns Policy.
14. Returns and Return Eligibility
Eligible products may be returned in accordance with the return period, conditions, and procedures stated in our Refund and Returns Policy. Customers generally have 30 days from delivery to submit an eligible return request.
For a standard return, hats, scarves, and other products should generally remain in a condition reasonably suitable for resale and should not show material signs of extended wear, washing, alteration, staining, contamination, strong odors, deliberate damage, or other changes materially affecting their original condition.
Return eligibility, condition requirements, shipping responsibility, damaged products, and the return procedure are described in our Refund and Returns Policy.
15. Refunds
Approved refunds are normally returned to the original payment method used for the transaction and are not normally redirected to an unrelated card, bank account, digital wallet, or payment method.
XORMAKI, LLC normally issues approved refunds within 7 business days after an applicable return has been received and approved, or after the refund is otherwise authorized where no physical return is required.
Once issued, your bank, card issuer, Stripe, PayPal, or another payment provider may require additional time before the refunded amount appears in your account.
Complete information concerning refund eligibility and processing is available in our Refund and Returns Policy.
16. Privacy and Personal Information
To operate the website and fulfill purchases, we may collect and process personal information including names, contact details, billing and delivery information, order records, payment references, shipment details, return information, and customer communications.
xormaki.com is a self-hosted website built on WordPress and powered by WooCommerce. Information may also be processed by providers supporting payments, hosting, shipping, website security, and other necessary operations.
We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, misuse, alteration, disclosure, or loss. Sensitive payment credentials are handled by third-party payment providers rather than stored directly by XORMAKI, LLC.
For detailed information concerning personal data, cookies, security, service providers, international transfers, retention, and European GDPR rights, please review our Privacy Policy.
17. Website Security and Prohibited Conduct
Visitors and customers must not attempt to interfere with the security, availability, integrity, or normal operation of xormaki.com. Prohibited conduct includes unauthorized-access attempts, malware distribution, fraudulent transactions, automated attacks, materially disruptive scraping, or attempts to bypass website security measures.
You must not misuse customer accounts, payment systems, checkout functions, forms, servers, databases, or other technical resources associated with the website, and you must not knowingly supply false information for fraudulent or abusive purposes.
We may use security monitoring, access controls, fraud-prevention technologies, account protections, and other reasonable safeguards to protect customers, the website, and our business operations.
Access may be restricted where reasonably necessary to investigate suspected fraud, protect payment systems, prevent security incidents, comply with law, or enforce these Terms of Service.
18. Intellectual Property and Website Content
Unless otherwise stated, original content displayed on xormaki.com, including website text, graphics, logos, page designs, layouts, and photographs owned by us, may be protected by copyright, trademark, or other intellectual property rights.
Customers may use the website for ordinary personal shopping and informational purposes. Website materials may not be reproduced, commercially redistributed, republished, modified, or otherwise exploited without appropriate authorization where required by law.
Nothing in these Terms of Service transfers ownership of intellectual property belonging to XORMAKI, LLC or an applicable third-party rights holder to a customer.
19. Governing Law, Disputes, and Court Jurisdiction
If a customer has a concern involving an order, payment, delivery, return, refund, privacy matter, or use of xormaki.com, the customer is encouraged to contact us at team@xormaki.com before commencing formal proceedings so that we have an opportunity to review and attempt to resolve the issue.
Relevant information may be reviewed when handling a dispute, including order confirmations, transaction records, shipping information, carrier tracking, delivery records, customer communications, return requests, inspection records, and refund confirmations.
If a dispute cannot be resolved through direct communication or another mutually accepted resolution procedure, the matter shall ultimately be determined by a court of competent jurisdiction. Court proceedings shall be governed by applicable law and, where legally permitted, shall be brought before the competent courts having jurisdiction over the location in which XORMAKI, LLC is legally established.
Nothing in these Terms of Service is intended to exclude, restrict, or waive mandatory consumer rights, statutory remedies, or jurisdictional protections that cannot lawfully be excluded.
A payment dispute or chargeback submitted through Stripe, PayPal, a card issuer, or another payment provider does not prevent either party from exercising rights or remedies available under applicable law. Relevant transaction and fulfillment records may be supplied to the applicable provider where reasonably necessary for legitimate dispute review.
20. Changes to These Terms, Related Policies, and Contact Information
We may revise these Terms of Service from time to time to reflect changes in our website, products, operations, payment systems, shipping arrangements, security practices, service providers, legal requirements, or other relevant circumstances.
Revised versions will be published on xormaki.com. Unless applicable law requires otherwise, the version published at the time of the relevant transaction will generally apply to that transaction.
The following policies contain additional information and form an important part of the terms governing purchases and use of our website:
- Payment Policy – payment methods, EUR transactions, Stripe and PayPal processing, payment security, failed payments, and refunds.
- Shipping Policy – worldwide shipping, processing times, shipping costs, delivery estimates, carriers, tracking, customs, and damaged parcels.
- Privacy Policy – personal information, WordPress and WooCommerce, data security, third-party services, cookies, data retention, and GDPR rights.
- Refund and Returns Policy – return eligibility, the 30-day return period, return procedures, return costs, damaged products, and refund processing.
If you have questions regarding these Terms of Service, an order, a payment, a shipment, a return, or another matter relating to xormaki.com, you may contact us using the following information:
XORMAKI, LLC
24 Drayton St, Ste 702, Savannah, GA 31401, US
+1 (912) 790-8450
team@xormaki.com