Refund and Returns Policy

1. Return Period and Policy Scope

This Refund and Returns Policy applies to eligible headwear, scarves, and other products purchased through xormaki.com and fulfilled by XORMAKI, LLC. Eligible return requests may be submitted within 30 days of delivery.

The 30-day period begins on the date the applicable shipping carrier records the order as delivered. Requests made after this period may not normally qualify for a standard return unless applicable consumer protection law provides otherwise.

Please contact us before sending an item back so that we can confirm the return request and provide the appropriate instructions. Parcels returned without adequate order information may require additional time to identify and process.

2. Return Eligibility and Product Condition

Customers may reasonably inspect and briefly try on eligible headwear or scarves after delivery in order to evaluate the appearance, size, fit, material, shape, and general condition of the item.

For a standard return, the product should remain in a condition reasonably suitable for resale. Items should not show signs of extended wear, washing, alteration, staining, makeup transfer, strong odors, contamination, deliberate damage, excessive creasing, loss of shape caused by improper handling, or other changes that materially affect their original condition.

Where applicable, original labels, decorative components, removable accessories, packaging, and other included materials should be returned when reasonably possible. Missing packaging alone will not automatically make an item ineligible, although the overall condition of the returned product may be considered during inspection.

Nothing in this section limits any rights available where an item was delivered damaged, defective, materially incorrect, or otherwise qualifies for a remedy under applicable law.

3. Products That May Not Qualify for a Standard Return

An item may not qualify for a standard change-of-mind return where it has been substantially altered after delivery or where its condition has been materially affected by extended wear, washing, modification, staining, contamination, accidental damage, improper storage, or inappropriate handling.

Any product specifically identified as non-returnable before purchase may also be subject to the conditions clearly disclosed on the applicable product or checkout page. Such restrictions do not override rights that cannot legally be excluded, including remedies that may apply where an item arrives damaged, defective, or materially incorrect.

If you are uncertain whether a hat, scarf, or other item qualifies for return, please contact team@xormaki.com before sending it back. We will review the circumstances and provide appropriate return guidance.

4. How to Request a Return

To request a return, contact us at team@xormaki.com within the applicable 30-day return period. Please include your order number, the email address associated with the order, the product you wish to return, and a short explanation of the reason for the request.

If the request concerns damage, a defect, an incorrect item, or another delivery-related problem, we may ask for reasonable supporting information such as photographs of the product, packaging, shipping label, damaged area, or affected decorative details.

After reviewing the request, we will provide return instructions where a physical return is required. Please follow the instructions provided and keep any available shipping receipt or return tracking information until the return process has been completed.

The standard return process is:

1. Contact us within 30 days of delivery.
2. Provide the order information and reason for the return.
3. Receive return instructions from our customer service team.
4. Send the eligible product to the instructed return location where required.
5. Retain the return shipment receipt or tracking information.
6. Allow us to inspect and process the returned product.
7. Receive confirmation when the refund has been issued.

5. Return Shipping Costs

For standard returns resulting from a change of mind, unsuitable style or fit, or another reason not caused by a product or fulfillment problem, the customer is generally responsible for the cost of returning the item to the designated return location.

If an item is returned because it was delivered damaged, defective, materially incorrect, or because of an error attributable to XORMAKI, LLC, we will review the circumstances and, where appropriate, arrange or reimburse reasonable return shipping costs.

Original shipping charges are generally not refundable for standard change-of-mind returns unless applicable law requires otherwise. If an entire order is cancelled or refunded because of a qualifying product or fulfillment issue, applicable shipping charges will be considered as part of the resolution.

We recommend using a return shipping method that provides proof of shipment and tracking. Until a return reaches the designated return location, the return carrier's tracking information may be used to determine the shipment status.

6. Damaged, Defective, or Incorrect Deliveries

If a hat, scarf, or other product arrives damaged, defective, materially incorrect, or with an apparent transportation-related issue, please contact us at team@xormaki.com within 48 hours of delivery where reasonably possible.

Please provide your order number and a description of the problem. We may request photographs showing the item, outer packaging, shipping label, visible damage, or affected details where these are reasonably available.

Depending on the circumstances and applicable consumer rights, an appropriate remedy may include a replacement, refund, return arrangement, or another suitable resolution. Reporting transportation-related damage within 48 hours helps us investigate promptly, but this timeframe does not remove rights that customers may have under applicable law.

7. Return Inspection and Refund Processing

After an eligible return is received, we will inspect the item and determine whether it meets the applicable return conditions described in this policy. The returned item's condition may be compared with the original order information and any supporting information provided during the return request.

Approved refunds will be returned to the original payment method. XORMAKI, LLC will normally issue an approved refund within 7 business days after the return has been received and approved, or after a refund has otherwise been authorized where no physical return is required.

Payments processed through Stripe, PayPal, or other supported payment services will be refunded through the corresponding payment channel. Refunds are not issued to an unrelated card, bank account, digital wallet, or other payment method.

After the refund is issued by us, your bank, card issuer, PayPal, Stripe-supported payment method, or other financial institution may require additional time to post the funds to your account. This additional processing time is determined by the payment provider and is outside the direct control of XORMAKI, LLC.

8. Payment Disputes, Chargebacks, and Return Records

If you have a concern involving an order, payment, delivery, return, or refund, please contact us at team@xormaki.com so that we can review the circumstances and attempt to resolve the matter.

For payment and dispute management, XORMAKI, LLC may retain relevant transaction and fulfillment records, including order details, payment status, shipping and tracking information, delivery confirmation, customer communications, return requests, return tracking, inspection records, and refund confirmation.

If a payment dispute or chargeback is opened through a card issuer, Stripe, PayPal, or another payment provider, we may provide records reasonably relevant to the transaction so that the provider can review the dispute. Such information will be handled in accordance with our Privacy Policy and applicable law.

Submitting a payment dispute does not remove any rights available to customers under applicable law. Where a refund has already been approved or issued, the corresponding refund records and payment-provider confirmation may also be used to demonstrate the status of the transaction.

For questions about returns or refunds, please contact:

XORMAKI, LLC
24 Drayton St, Ste 702, Savannah, GA 31401, US
+1 (912) 790-8450
team@xormaki.com